Community Housing Limited (CHL) Group of Companies is an innovative and best practice affordable housing organisation which assists access to, develops and manages sustainable housing for people in need. As part of this group, ACHL is a national Aboriginal and Torres Strait Islander community housing organisation that manages properties across Australia, with an aim to build partnerships with Aboriginal and Torres Strait Islander services through respectful and productive relationships. Our customer service is an essential part of our housing services team, enabling us to deliver high quality services to our customers. You will be responsible for providing outstanding customer service through receptionist and administration duties that will support our Kununurra team. To support our team, you will: Be the key office liaison to Government departments, customers, support agencies and your teamUndertake general office and reception duties including bankingRespond to customer inquiries and requests, providing information where possibleAssist tenants complete applicationsEnsure paperwork is compliant and complete accurate data entry Manage waitlists and maintenance requestsMaintain a working knowledge of relevant support services within CHL and from partner agenciesWhat will success look like?To be successful in this role you will need: experience in a customer facing role, as well as knowledge and understanding of people experiencing social disadvantage, including local barriers. You will also have:A talent for building relationships and working in partnership with clientsExcellent communication skills, including experience assisting a diverse range of peoplePossess core competencies of compassion, understanding, patience and resilienceHigh level time management, problem solving, and organisational skillsThe ability to work independently and as part of a wider teamA proactive and positive attitude when working towards achieving deliverablesAnd, a commitment to the right of every person to good quality housing and a sense of belonging.In return we offer a competitive salary, access to training and development and a range of other excellent benefits. For more information about working with The CHL Group please visit our website https://chl.org.au/careers/working-at-chl/benefits-of-working-at-chl/.CHL actively promotes safe working with children, a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a working with children & NDIS check.As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emergingApplications close: Thursday 16 December 2021Please see Position Description here AUDKununurra6743