Customer Service and Team Administration Officer

About UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission. The RoleA career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty. As a Customer Service & Team Administration Officer, you will play an integral role in delivering exceptional customer service to current and prospective clients of CHL who may present via phone, email or in person.Your responsibilities will include supporting the operational and asset management teams to provide high quality customer services by:Undertaking general office and reception duties which includes providing a welcoming front desk service and efficient and accurate administrative assistanceManaging and responding to customer queries including liaising with others in CHL as requiredMaintaining a working knowledge of support services within CHL and from partner agenciesDistributing work orders to relevant contractors and following upProcessing and monitoring invoices and purchase ordersMaintaining property management database including contractor informationContributing to projectsProviding additional appropriate support to wider team and organisation About YouTo be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.Essential Criteria:Minimum of 2 years’ experience in a fast paced customer service environmentAbility to demonstrate knowledge and understanding of people experiencing social disadvantageCommitment to the right of every person to good quality housing and a sense of belongingSatisfactory Police and Working With Children Checks Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present. Click for position description AUD Subiaco 6008

Customer Service and Team Administration Officer

  • Contribute to a world without housing poverty
  • Permanent, Full-Time role based in Subiaco, WA
  • Competitive salary + super + salary packaging + other benefits

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

 

The Role

A career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty. As a Customer Service & Team Administration Officer, you will play an integral role in delivering exceptional customer service to current and prospective clients of CHL who may present via phone, email or in person.

Your responsibilities will include supporting the operational and asset management teams to provide high quality customer services by:

  1. Undertaking general office and reception duties which includes providing a welcoming front desk service and efficient and accurate administrative assistance
  2. Managing and responding to customer queries including liaising with others in CHL as required
  3. Maintaining a working knowledge of support services within CHL and from partner agencies
  4. Distributing work orders to relevant contractors and following up
  5. Processing and monitoring invoices and purchase orders
  6. Maintaining property management database including contractor information
  7. Contributing to projects
  8. Providing additional appropriate support to wider team and organisation

 

About You

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

Essential Criteria:

  • Minimum of 2 years’ experience in a fast paced customer service environment

  • Ability to demonstrate knowledge and understanding of people experiencing social disadvantage

  • Commitment to the right of every person to good quality housing and a sense of belonging

  • Satisfactory Police and Working With Children Checks

 

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

 

To apply online, please click on the appropriate link.

To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Stan Bramwell our Responsive Maintenance Coordinator stan.bramwell@chl.org.au 08 9228 7503

We look forward to hearing from you.

 

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