Senior Quality and Improvement Advisor

About UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.The RoleThe Senior Quality and Improvement Advisor plays a pivotal role in driving organisational excellence by providing expert advice, guidance, and hands-on support across CHL. This role is responsible for implementing, monitoring, and reviewing the Quality and Improvement Framework to ensure consistent, organisation-wide understanding and adherence. Working collaboratively with key business units, the Senior Quality & Improvement Advisor leads service delivery reviews, embeds best practice, and drives continuous improvement through process mapping, root cause analysis, and streamlined quality reporting. With a focus on aligning initiatives to strategic priorities, the role also leads quality improvement projects, manages updates to the Document Management System and SharePoint, and ensures compliance with relevant legislation, standards (including ISO9001:2015), and regulatory requirements. Finally acting as a mentor and champion for quality, this role fosters a culture of continuous learning, innovation, and service excellence across CHL.About YouYou are a proactive and solutions-focused professional with a strong background in quality management, continuous improvement, and organisational development. With a deep understanding of quality frameworks, compliance standards (including ISO9001:2015), and regulatory requirements, you bring both strategic insight and hands-on capability to support teams through complex quality challenges. Your strengths lie in facilitating cross-functional collaboration, leading improvement projects, and using process mapping tools to streamline operations and enhance service delivery. You are an effective communicator who thrives on building relationships, coaching others, and promoting a culture of accountability and learning. Your keen eye for identifying gaps and your ability to translate data into actionable outcomes ensure you can make a meaningful impact. Above all, you’re passionate about embedding quality across all levels of an organisation to achieve lasting and measurable outcomes.Essential Criteria:Minimum 5+ years’ experience in similar role and/or Degree qualified Experience in Process Mapping and Analysis (BPMN), Quality Management, Project Management and PolicyKnowledge of Quality Audit standards i.e. ISO 9001;2015Exceptional project delivery support skillsAdvanced user skills in MS Office programs and Visio, other applications such as MiroCommitment to the right of every person to suitable housing that provides stability to build their life.Understanding of the community and/or public housing sectors Satisfactory Police, Working With Children’s Checks and NDIS worker screeningPlease note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging.Ready to bring your energy and expertise to our team? Click on the link to apply now and let’s make a difference together!  Click here for Position Description AUD Eight Mile Plains 4113

Senior Quality and Improvement Advisor

  • Contribute to a world without housing poverty
  • Full time role, leading organisation-wide quality & improvement initiatives
  • Competitive salary + super + salary packaging + other benefits

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

The Senior Quality and Improvement Advisor plays a pivotal role in driving organisational excellence by providing expert advice, guidance, and hands-on support across CHL. This role is responsible for implementing, monitoring, and reviewing the Quality and Improvement Framework to ensure consistent, organisation-wide understanding and adherence. 

Working collaboratively with key business units, the Senior Quality & Improvement Advisor leads service delivery reviews, embeds best practice, and drives continuous improvement through process mapping, root cause analysis, and streamlined quality reporting. 

With a focus on aligning initiatives to strategic priorities, the role also leads quality improvement projects, manages updates to the Document Management System and SharePoint, and ensures compliance with relevant legislation, standards (including ISO9001:2015), and regulatory requirements. Finally acting as a mentor and champion for quality, this role fosters a culture of continuous learning, innovation, and service excellence across CHL.

About You

You are a proactive and solutions-focused professional with a strong background in quality management, continuous improvement, and organisational development. 

With a deep understanding of quality frameworks, compliance standards (including ISO9001:2015), and regulatory requirements, you bring both strategic insight and hands-on capability to support teams through complex quality challenges. Your strengths lie in facilitating cross-functional collaboration, leading improvement projects, and using process mapping tools to streamline operations and enhance service delivery. 

You are an effective communicator who thrives on building relationships, coaching others, and promoting a culture of accountability and learning. Your keen eye for identifying gaps and your ability to translate data into actionable outcomes ensure you can make a meaningful impact. 

Above all, you’re passionate about embedding quality across all levels of an organisation to achieve lasting and measurable outcomes.

Essential Criteria:

  • Minimum 5+ years’ experience in similar role and/or Degree qualified
  • Experience in Process Mapping and Analysis (BPMN), Quality Management, Project Management and Policy
  • Knowledge of Quality Audit standards i.e. ISO 9001;2015
  • Exceptional project delivery support skills
  • Advanced user skills in MS Office programs and Visio, other applications such as Miro
  • Commitment to the right of every person to suitable housing that provides stability to build their life.
  • Understanding of the community and/or public housing sectors
  • Satisfactory Police, Working With Children’s Checks and NDIS worker screening

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.

CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging.

Ready to bring your energy and expertise to our team? Click on the link to apply now and let’s make a difference together!

 

 

To apply online, please click on the appropriate link below.

To be considered, applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Tara Bannister, Head of Quality & Improvement at tara.bannister@chl.org.au or 07 5655 1104.

We look forward to hearing from you.

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