Senior Housing Support Worker

About UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.The RoleThe Senior Housing Support Worker is responsible for providing direct case management support and for supervising practice to assist people who are homeless or at risk of homelessness with complex support needs.You will: Assess and prioritise the needs of individuals and families accessing services.Develop and review trauma informed, and strength-based case management plans focused on long term housing outcomes.Actively engage individuals and families via home visits, telephone contact and stakeholder meetings, conduct risk assessments and implement response strategies.Establish and maintain productive networks and working relationships with local support services and agencies - prioritise quality referral pathways.Advocate for the needs of clients in promoting access to services and resources.Fulfil program requirements regarding case load requirements, case records and statistics; priortise the principles of confidentiality and privacy.Participate in meetings, training and forums relating to professional and program development; participate in reflective supervision.Maintain knowledge and understanding of the causes and impacts of homelessness, housing affordability challenges and sector policy responses - escalate emerging trends and contribute to local responses and initiatives.Provide practice oversight and support teams to deliver consistent person-centered case management services; act as a point of escalation in highly complex situations.Contribute to program development and to knowledge management across teams; support staff induction, onboarding and training plans.This position is full time, fixed term until June 2025, based at our Maryborough office.About you:You will demonstrate experience in a similar role, including experience in case management and/or provision of support services. In addition, you will have relevant qualifications and/or experience in a human services framework for people presenting as homeless, including a demonstrated understanding of the needs of people experiencing homelessness or housing crisis and knowledge of relevant local support services. You will also have:Minimum 3 years’ experience in case management and/or provision of support servicesQualifications and/or experience in understanding of the needs of people experiencing homelessness or housing crisis and knowledge of relevant support servicesAbility to interpret and experience in strength-based, person centered and trauma informed practiceKnowledge and understanding of project management principles and practiceCurrent  Driver’s LicenceSatisfactory police, and working with children checksPlease note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a Working with Children Check (WWCC).As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present. Click for position description AUD Maryborough 4650

Senior Housing Support Worker

  • Contribute to a world without housing poverty
  • Full Time, Fixed Term position
  • Maryborough location with competitive salary + other benefits

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The Role

The Senior Housing Support Worker is responsible for providing direct case management support and for supervising practice to assist people who are homeless or at risk of homelessness with complex support needs.

You will: 

  • Assess and prioritise the needs of individuals and families accessing services.
  • Develop and review trauma informed, and strength-based case management plans focused on long term housing outcomes.
  • Actively engage individuals and families via home visits, telephone contact and stakeholder meetings, conduct risk assessments and implement response strategies.
  • Establish and maintain productive networks and working relationships with local support services and agencies - prioritise quality referral pathways.
  • Advocate for the needs of clients in promoting access to services and resources.
  • Fulfil program requirements regarding case load requirements, case records and statistics; priortise the principles of confidentiality and privacy.
  • Participate in meetings, training and forums relating to professional and program development; participate in reflective supervision.
  • Maintain knowledge and understanding of the causes and impacts of homelessness, housing affordability challenges and sector policy responses - escalate emerging trends and contribute to local responses and initiatives.
  • Provide practice oversight and support teams to deliver consistent person-centered case management services; act as a point of escalation in highly complex situations.
  • Contribute to program development and to knowledge management across teams; support staff induction, onboarding and training plans.

This position is full time, fixed term until June 2025, based at our Maryborough office.

About you:

You will demonstrate experience in a similar role, including experience in case management and/or provision of support services. In addition, you will have relevant qualifications and/or experience in a human services framework for people presenting as homeless, including a demonstrated understanding of the needs of people experiencing homelessness or housing crisis and knowledge of relevant local support services. You will also have:

  • Minimum 3 years’ experience in case management and/or provision of support services
  • Qualifications and/or experience in understanding of the needs of people experiencing homelessness or housing crisis and knowledge of relevant support services
  • Ability to interpret and experience in strength-based, person centered and trauma informed practice
  • Knowledge and understanding of project management principles and practice
  • Current  Driver’s Licence
  • Satisfactory police, and working with children checks

Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

 

To apply online, please click on the appropriate link.

To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Donna Collins our Support Services Coordinator donna.collins@chl.org.au 07 5655 1151.

We look forward to hearing from you.

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