Community Housing Limited (CHL) Group of Companies is an innovative and best practice affordable housing organisation which assists access to, develops and manages sustainable housing for people in need. We are looking for a highly skilled, tech savvy, customer service focused individual to join our in-house ICT Customer Service Desk based at our Adelaide office. You will: Provide personalised support on hardware and software problemsProvide desktop, server and application support within Microsoft AD and Office 365 environments and across many technologiesSupport Terminal Services and Citrix environments hosted in the cloudAssist with installation and configuration of Servers, Networks and other IT equipmentWork with a highly experienced team to maintain a best practice environmentParticipate in an on-call roster approximately 1 week in 4Provide additional appropriate support to wider team and organisationTo be successfulYou will have demonstrated experience in a similar role with a geographically spread organisation, including experience with; desktop support, Active Directory, Windows Server, Office 365 and the wider Microsoft Stack. In addition, you will have general knowledge of technical infrastructure from desktop to firewall, including printers, video conferencing systems and other IT related equipment. You will also have:Understanding of ITIL and customer service principles A positive attitude when working towards achieving deliverablesThe ability to use your experience to resolve day-to-day problems, including remaining calm if unexpected circumstances ariseExceptional communication skills A commitment to the right of all people to affordable and sustainable housingCurrent Driver’s LicenceIn return we offer a competitive salary, access to training and development and a range of other excellent benefits. For more information about working with The CHL Group please visit our website https://chl.org.au/careers/working-at-chl/benefits-of-working-at-chl/.CHL actively promotes safe working with children, a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a working with children check.As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emergingApplications close: Sunday 6 December 2020Position Description AUDAdelaide