Customer Service Officer

The RoleAs a Customer Service Officer, you will play an integral role in delivering exceptional customer service to current and prospective clients of CHL who may present via phone, email or in person. Your previous experience in liaising with a diverse range of vulnerable people will be highly regarded as you will be welcoming customers in person at our crisis entry point for our homelessness service.You are a team player and work collaboratively with your team, provide input at group meetings and support a cohesive team culture. In addition to undertaking various administrative tasks which may include; booking appointments, maintaining our database, scanning documents, contributing to various projects, and providing adhoc support to other teams as required, you will also provide support to our welcoming front desk service.As a large purpose-driven organisation, we provide potential to grow your career across a range of teams and services.About YouTo be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.Essential Criteria:Relevant skills and experience in working effectively and sensitively with a diverse customer group with complex needs.Ability to handle a high volume of work and prioritise effectively.Confidence in liaising with various stakeholders including vulnerable people.Strong work ethic, willingness to learn, and a caring and empathetic nature.Ability to work independently and as an effective team member, with a commitment to participating in a supportive and collaborative team culture.Quick thinking, resilient, and thrive in a multitasking environment where no day is ever the same!Previous experience working on MS Office programs.Ability to compose professional correspondence via email to internal and external stakeholders.  Click for position description AUD Port Macquarie 2444

Customer Service Officer

  • Internal Expression of Interest
  • Full time permanent position at Port Macquarie

The Role

As a Customer Service Officer, you will play an integral role in delivering exceptional customer service to current and prospective clients of CHL who may present via phone, email or in person. 

Your previous experience in liaising with a diverse range of vulnerable people will be highly regarded as you will be welcoming customers in person at our crisis entry point for our homelessness service.

You are a team player and work collaboratively with your team, provide input at group meetings and support a cohesive team culture. 

In addition to undertaking various administrative tasks which may include; booking appointments, maintaining our database, scanning documents, contributing to various projects, and providing adhoc support to other teams as required, you will also provide support to our welcoming front desk service.

As a large purpose-driven organisation, we provide potential to grow your career across a range of teams and services.

About You

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

Essential Criteria:

  • Relevant skills and experience in working effectively and sensitively with a diverse customer group with complex needs.
  • Ability to handle a high volume of work and prioritise effectively.
  • Confidence in liaising with various stakeholders including vulnerable people.
  • Strong work ethic, willingness to learn, and a caring and empathetic nature.
  • Ability to work independently and as an effective team member, with a commitment to participating in a supportive and collaborative team culture.
  • Quick thinking, resilient, and thrive in a multitasking environment where no day is ever the same!
  • Previous experience working on MS Office programs.
  • Ability to compose professional correspondence via email to internal and external stakeholders. 

 

To apply online, please click on the appropriate link.

For a confidential conversation about the position please contact Beverly Carroll our Housing Services Coordinator beverly.carroll@chl.org.au 02 9891 7651.

We look forward to hearing from you.

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